Prosci 3-Phase Process
A structured and flexible framework for leading organizational change from preparation to sustained results.
From intent to adoption
The 3-Phase Process is the organizational change framework within the Prosci Methodology. It helps teams align leaders, plan the people side of change, and guide individuals through the transition in a repeatable way.
Each phase builds on the previous one. You start by preparing the approach, move into managing change with coordinated plans, and then sustain outcomes by reinforcing new behaviors and performance.
The three phases
A clear flow that moves a change from strategy to adoption and sustained results.
Phase 1 - Prepare Approach
Position the change for success
Clarify the outcomes, build sponsorship alignment, and tailor the change strategy to your scope, risks and readiness.
- - Define success and outcomes
- - Align sponsors and governance
- - Assess readiness and capacity
- - Design a scalable approach
Phase 2 - Manage Change
Enable adoption and usage
Deliver the plans that move people through change, coordinate with project workstreams, and adapt based on feedback.
- - Activate communications and coaching
- - Equip people with knowledge and ability
- - Manage resistance in real time
- - Measure adoption progress
Phase 3 - Sustain Outcomes
Lock in results over time
Reinforce new behaviors, transfer ownership, and ensure the change is embedded in the way work gets done.
- - Reinforce performance and results
- - Close gaps and celebrate wins
- - Embed in processes and culture
- - Monitor long-term sustainability
What the process builds
The 3-Phase Process strengthens your change capability by connecting leadership, strategy and delivery. It ensures the people side of change is planned, funded and executed alongside the technical work.
Leadership alignment
Visible sponsorship, decision clarity and a unified message to the organization.
Change strategy
A right-sized approach based on scope, impact and readiness.
People-side plans
Coordinated communications, training, coaching and resistance management.
Adoption tracking
Measures that show progress and guide adjustments over time.
